Policies
Refund Policy
All original artwork sales are final. Due to the one-of-a-kind nature of each piece, refunds and exchanges are not offered on originals for any reason other than damage in transit.
If an original arrives damaged, please contact us within 7 days of delivery with photos of the damage. Depending on the extent of the damage, we may offer to repair the piece as an alternative to a refund. Repair is offered at our discretion and isn't possible in every case. If repair isn't an option, or if you'd simply prefer a refund, we'll issue a full refund, no return of the piece required, you're welcome to keep it.
Prints (Printful) may be returned or replaced if damaged or defective, claims must be submitted within 30 days of delivery, along with photos, and Printful will cover a reprint or refund. ( https://www.printful.com/policies/returns )
Commissioned pieces are non-refundable once work has begun, as they are created specifically for you. The design approval step exists to make sure you're happy with the direction before any ink hits the page.
Shipping Policy
All original artwork ships unframed and free of charge, shipping costs are covered by Matt Derbidge. Every original ships fully insured, so your piece is protected from the moment it leaves the studio.
As a solo artist, please allow up to one week after your order for your piece to be packaged and shipped. You'll receive a shipping confirmation once it's on its way.
Prints ordered through the shop are produced and shipped separately via Printful, our print-on-demand partner, and follow their own production and shipping timelines.
Original artwork is shipped unframed, insured, and free of charge. If a piece arrives damaged, the client will be refunded (or, at our discretion, offered a repair) and may keep the piece, no return required.
By purchasing from this site, you agree to these terms along with our Refund, Shipping, and Privacy policies.
Terms & Conditions
All artwork on this site, including original pieces, prints, and images, is the copyrighted property of Matt Derbidge and may not be reproduced, distributed, or used without written permission.
Commissions
Commission agreements are confirmed once a deposit is received. Pricing, timelines, and process details are outlined on the Commissions page and may be discussed further during consultation. Matt Derbidge reserves the right to decline any commission request that doesn't fit his style or current availability.
Up to two rounds of revisions are included on the initial sketch before design approval. Once a design is approved, the piece is considered final and no further alterations will be made during creation. Any revision requested after approval will incur a non-refundable fee of 10% of the total commission price.
Payment & Cancellation
If the remaining balance on a commissioned piece is not paid within 14 days of completion, Matt Derbidge reserves the right to resell the piece. The initial deposit is non-refundable in this case.
A non-refundable deposit of 50% of the agreed commission price is required to begin work. If the remaining balance on a commissioned piece is not paid within 14 days of completion, Matt Derbidge reserves the right to resell the piece. The initial deposit is non-refundable in this case.
If a client cancels a commission after work has begun, the initial payment is retained in full and the piece will not be completed.
Ownership & Copyright
Matt Derbidge retains full copyright and reproduction rights to all commissioned artwork, including after the physical piece is sold. Clients may not reproduce, print, or sell copies of a commissioned piece.
Completed commissions may be photographed and featured in Matt's portfolio, website, and promotional materials unless the client requests otherwise. Clients who prefer their piece not be used for promotion may opt out for an additional fee, to be discussed during consultation.
Privacy Policy
We collect basic information (such as name, email, and shipping address) only to process orders, respond to inquiries, and, if you opt in, send occasional updates about new work. We do not sell or share your information with third parties.